• Oversee operations: Manage all aspects of outbound warehouse operations, including inventory management, picking, packing, and staging. 
• Ensure on timely delivery: (OTIF) Coordinate with transportation and logistics to ensure products are shipped on time and meet customer demands. 
• Manage staff: Lead, train, and coach operational teams to meet performance expectations. 
• Improve efficiency: Analyze and improve workflow processes, implement performance metrics, and reduce operational costs. 
• Handle logistics: Plan and manage outbound logistics, including transport scheduling and routing. 
• Manage returns: Process and manage returned or damaged stock. 
• Report on performance: Monitor and report on key performance indicators (KPIs) and service level agreements (SLAs). 

Logistics Strategy & Execution Oversight:

·        Custodian of the order management process (first transaction) and takes full responsibility for all order types, interface transmissions and assumes the role of “watchdog” for the fulfillment of business volumes.

·        Establish and communicate commitment to service excellence ie: value added customer service is achieved.

·        People management ie: formulate and implement “goal based” review system that encourages succession planning, training and development.

·        Analyse, gather and distribute information on customer

·        Oversee outbound logistics planning to align with customer delivery requirements and export schedules.

·        Optimise modal mix (rail, road) for cost, capacity, and reliability.

·        Ensure outbound transport aligns with Sales & Marketing forecasts and customer service targets.

·        Monitor distribution efficiency and manage capacity with service providers.

Governance & Compliance:

·        Ensure 100% compliance with procurement governance (TAC / EXCO approvals, DOA policies).

·        Mitigate contractual risks through strict enforcement of SLAs and penalties.

Stakeholder Engagement:

·        Partner with Sales & Marketing to align outbound procurement with customer commitments.

·        Provide commercial cost analysis and outbound strategy recommendations to Finance and Operations.

·        Collaborate with Legal, Operations, and other functions for alignment.

REQUIRED SKILLS & COMPETENCIES:

Technical / Professional:

·        Knowledge of sales & marketing and procurement management (road, rail, port, shipping).

·        Logistics and outbound distribution strategy.

·        Strong financial literacy, managing cost vs service landed cost, export pricing, and budgeting.

·        Knowledge of contract law, trade compliance, and supplier governance. 

Behavioural:

·        Negotiation and influencing at senior levels.

·        Strong decision-making and problem-solving under pressure.

·        Customer-focused with a commercial mindset.

·        Ability to engage senior executives and external stakeholders (customers, ports, transporters). 

People management 

·        Jointly responsible to appropriately manage team within specific business unit

·        Jointly responsible to retain & grow key individuals

·        Performance and management of individuals

·        Jointly responsible to create a “making business better” culture in the business

·        Establish and maintain sound relationships with transporters, customer and teams by building a focused, motivated, professional culture to meet and exceed expectations in line with the agreed SLA’s  

Administration:

·        Ensure that personnel administration is completed timeously and accurately

·        Maintains controls, governance and risk compliance in line with audit requirements and recommendation.

·        Maintain regulatory compliance and manage risk in all aspects of the business.

·        Ensure the operations comply with environmental and occupational H&S standards to meet legal requirements 

Continuous Improvement:

·        Support and help identify, define and agree Supply Chain Optimisation projects with a targeted savings schedule ie: transporter TAT, loading efficiencies at plant and customer etc

·        Support savings initiatives and closely aligning with data analytics to make fact-based decisions.

·        Implement the proposed projects to realise the savings and provide weekly reports on the savings realized.

Qualifications & Experience

·          Bachelor’s degree in supply chain, Procurement, Logistics, or Business (postgraduate advantageous).

·          8–10 years’ logistics, control tower, order to cash experience.

·          Proven track record in managing transporters, customers and enforcing contractual obligations.

·          Experience in cross-border logistics (bulk commodities, exports, mining / manufacturing)